Cancellation Policy
Cancellation Policy
Cancellation Policy
ANGELO Shipping, Cancellation
and Liability Policy
At ANGELO, we are committed to delivering a seamless and elevated logistics experience. The following
guidelines are designed to ensure clarity while maintaining the highest standards of service and care.
At ANGELO, we are committed to delivering a seamless and elevated logistics experience. The following guidelines are designed to ensure clarity while maintaining the highest standards of service and care.
1
Can I cancel my shipment after booking?
1
Once a shipment is confirmed with ANGELO(TM), it is reserved within our specialized handling network and therefore cancellations are generally not permitted. Should you have an urgent request, we encourage you to contact your ANGELO(tm) concierge representative immediately. While we will always do our best to assist, cancellations are reviewed on a case-by-case basis. Any freight charges or operational costs already incurred will remain nonrefundable.
2
Can I modify shipment details after booking?
1
We understand that circumstances may evolve. If you need to amend shipment details — such as the recipient’s address, declared value, or contact information — please notify us at the earliest opportunity. Modifications may be accommodated provided the consignment has not yet been dispatched. Kindly note that certain changes may involve additional charges depending on the nature and timing of the request.
3
What if my shipment is delayed?
1
At ANGELO(tm), punctuality and precision are central to our service philosophy. However, certain circumstances beyond our control — including government inspections, customs procedures, strikes, or natural events — may result in unforeseen delays. ANGELO(tm) is not liable for indirect or consequential losses arising from such delays. Shipments affected by Force Majeure circumstances are not eligible for freight refunds. For detailed terms regarding delivery timelines and liability, please refer to our Terms & Conditions.
4
What happens if a shipment is lost or damaged?
1
Every artwork entrusted to ANGELO(TM) is handled with exceptional care, specialist expertise, and secure logistics oversight. In the unlikely event of loss or damage, liability will be assessed in accordance with applicable carriage regulations and ANGELO’s Terms & Conditions. For clients shipping high-value works, we strongly recommend declaring the full value at the time of booking and selecting enhanced coverage. Where a higher value has been declared and the appropriate surcharge paid, compensation may be considered up to the declared value, subject to validation and documentation. Please note that certain fragile, rare, or exceptionally high-value items may be subject to specific coverage conditions. Our concierge team will guide you through any required documentation should a claim need to be initiated.
5
How do I file a claim for loss or damage?
1
Claims must be submitted within 30 days of the shipment date. To initiate a claim, please contact your ANGELO concierge team and provide: • The consignment note • Proof of declared value • Supporting documentation as requested Claims submitted beyond the 30-day period cannot be considered.
6
Are refunds available for undelivered shipments?
1
Refunds will not be granted in cases where delivery is unsuccessful due to: • Incomplete or inaccurate information provided by the sender • Refusal by the recipient • Circumstances beyond ANGELO’s control If a shipment remains undelivered and unclaimed for more than one month, ANGELO reserves the right to recover outstanding dues, including through the sale of goods where legally permissible.
7
What are the conditions for freight refunds?
1
Requests for freight refunds must be submitted within 30 days of shipment booking. Refunds are not applicable in cases involving: • Force Majeure events • Service interruptions caused by inaccurate or incomplete shipment information Each request is reviewed with care and fairness in accordance with our service terms.
8
How will an approved refund be processed?
1
Once validated, approved refunds are processed within 7–10 business days. Refunds will be credited to the original payment method used at the time of booking.
9
What if my shipment is held by customs or authorities?
1
Should a shipment be held by customs, excise, or other regulatory authorities, ANGELO will provide guidance wherever possible. However, responsibility for documentation accuracy rests with the sender. Any additional duties, fines, storage charges, or penalties resulting from insufficient documentation or misdeclaration will be borne by the sender.
10
How can I ensure a smooth shipping experience?
1
To maintain the exceptional standards you expect from ANGELO: • Provide complete and accurate shipment details • Ensure professional packing and proper labelling • Comply fully with regulatory requirements • Consider enhanced coverage for high-value or delicate works Our team remains available to guide you at every stage. For personalised assistance, please contact your dedicated ANGELO concierge team. We are always here to support you.
1
Can I cancel my shipment after booking?
1
Once a shipment is confirmed with ANGELO(TM), it is reserved within our specialized handling network and therefore cancellations are generally not permitted. Should you have an urgent request, we encourage you to contact your ANGELO(tm) concierge representative immediately. While we will always do our best to assist, cancellations are reviewed on a case-by-case basis. Any freight charges or operational costs already incurred will remain nonrefundable.
2
Can I modify shipment details after booking?
1
We understand that circumstances may evolve. If you need to amend shipment details — such as the recipient’s address, declared value, or contact information — please notify us at the earliest opportunity. Modifications may be accommodated provided the consignment has not yet been dispatched. Kindly note that certain changes may involve additional charges depending on the nature and timing of the request.
3
What if my shipment is delayed?
1
At ANGELO(tm), punctuality and precision are central to our service philosophy. However, certain circumstances beyond our control — including government inspections, customs procedures, strikes, or natural events — may result in unforeseen delays. ANGELO(tm) is not liable for indirect or consequential losses arising from such delays. Shipments affected by Force Majeure circumstances are not eligible for freight refunds. For detailed terms regarding delivery timelines and liability, please refer to our Terms & Conditions.
4
What happens if a shipment is lost or damaged?
1
Every artwork entrusted to ANGELO(TM) is handled with exceptional care, specialist expertise, and secure logistics oversight. In the unlikely event of loss or damage, liability will be assessed in accordance with applicable carriage regulations and ANGELO’s Terms & Conditions. For clients shipping high-value works, we strongly recommend declaring the full value at the time of booking and selecting enhanced coverage. Where a higher value has been declared and the appropriate surcharge paid, compensation may be considered up to the declared value, subject to validation and documentation. Please note that certain fragile, rare, or exceptionally high-value items may be subject to specific coverage conditions. Our concierge team will guide you through any required documentation should a claim need to be initiated.
5
How do I file a claim for loss or damage?
1
Claims must be submitted within 30 days of the shipment date. To initiate a claim, please contact your ANGELO concierge team and provide: • The consignment note • Proof of declared value • Supporting documentation as requested Claims submitted beyond the 30-day period cannot be considered.
6
Are refunds available for undelivered shipments?
1
Refunds will not be granted in cases where delivery is unsuccessful due to: • Incomplete or inaccurate information provided by the sender • Refusal by the recipient • Circumstances beyond ANGELO’s control If a shipment remains undelivered and unclaimed for more than one month, ANGELO reserves the right to recover outstanding dues, including through the sale of goods where legally permissible.
7
What are the conditions for freight refunds?
1
Requests for freight refunds must be submitted within 30 days of shipment booking. Refunds are not applicable in cases involving: • Force Majeure events • Service interruptions caused by inaccurate or incomplete shipment information Each request is reviewed with care and fairness in accordance with our service terms.
8
How will an approved refund be processed?
1
Once validated, approved refunds are processed within 7–10 business days. Refunds will be credited to the original payment method used at the time of booking.
9
What if my shipment is held by customs or authorities?
1
Should a shipment be held by customs, excise, or other regulatory authorities, ANGELO will provide guidance wherever possible. However, responsibility for documentation accuracy rests with the sender. Any additional duties, fines, storage charges, or penalties resulting from insufficient documentation or misdeclaration will be borne by the sender.
10
How can I ensure a smooth shipping experience?
1
To maintain the exceptional standards you expect from ANGELO: • Provide complete and accurate shipment details • Ensure professional packing and proper labelling • Comply fully with regulatory requirements • Consider enhanced coverage for high-value or delicate works Our team remains available to guide you at every stage. For personalised assistance, please contact your dedicated ANGELO concierge team. We are always here to support you.